At Breeze Sprout, we’re committed to making your gardening experience as enjoyable and hassle-free as possible. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95) – Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping – Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: We ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in their original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

Due to their perishable nature, we cannot accept returns or exchanges on live plants, including:

  • Azaleas
  • Camellias
  • Hydrangeas
  • Fragrant Plants
  • Fruit Trees & Plants
  • Herb Plants

We guarantee these plants will arrive in healthy condition. If you receive damaged plants, please contact us within 48 hours of delivery with photos.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. We’ll email you a Return Authorization Number (RAN) and instructions
  3. Package the item securely with the RAN clearly visible on the outside
  4. Ship the package to:
    Breeze Sprout Returns
    2309 Elliot Avenue
    Seattle, US 98115

Return shipping is at your expense unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable

Exchange Process

For exchanges:

  • Follow the same return process above
  • Include a note specifying the item you’d like to exchange for
  • We’ll ship your new item once we receive the return (additional shipping charges may apply)

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Breeze Sprout Team,

I would like to request a return/exchange for my recent order (Order #______ placed on ______).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]

I understand that I am responsible for return shipping costs unless the return is due to an error on your part. Please send me the Return Authorization Number and further instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Need Help?

Our friendly customer care team is happy to help with any questions about shipping, returns or exchanges. Contact us at [email protected].

Happy gardening,
The Breeze Sprout Team