Welcome to Breeze Sprout’s FAQ section! We’re here to help you with any questions about our premium plants, delivery services, and gardening journey. Below you’ll find answers to our most common inquiries from plant lovers worldwide.
About Our Products
What types of plants does Breeze Sprout specialize in?
We specialize in premium flowering plants (like Azaleas, Camellias, and Hydrangeas), fragrant plants, fruit trees & plants, and herb plants – all nurtured with care in our Seattle greenhouses.
How are your plants prepared for shipping?
Each plant is hand-selected by our specialists, secured in climate-protective packaging with moisture-retention systems, and shipped within 1-2 business days from our nursery.
Do your plants come with care instructions?
Yes! Every order includes detailed care instructions to help your new plants thrive in their new home. We recommend planting as soon as possible after delivery.
Shipping & Delivery
Where does Breeze Sprout ship to?
We ship worldwide except some Asian countries and remote regions. Our network is constantly expanding – check our shipping page for updates!
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 days with door-to-door tracking
- Free Shipping: For orders over $50 via EMS (15-25 day delivery)
How are plants protected during international shipping?
We use temperature-sensitive packaging for delicate varieties and climate-conscious materials to ensure your plants arrive fresh. Our containers are specially designed for plant transport.
Payments & Orders
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Can I modify or cancel my order after placing it?
Orders process quickly (within 1-2 days), so please contact us immediately at [email protected] if you need changes. We’ll do our best to accommodate your request.
Returns & Guarantees
What if my plant arrives damaged or doesn’t thrive?
We guarantee your satisfaction! Contact us within 15 days of delivery at [email protected] with photos, and we’ll make it right.
Are there any restrictions on returns?
Due to agricultural regulations, some plants may not be returnable. Please check local regulations before ordering and contact us with any concerns.
Didn’t find your answer here? Our plant-loving customer care team is always happy to help at [email protected]. Happy gardening from all of us at Breeze Sprout!